Website Terms & Conditions

Effective Date 1st September 2025

Website URL www.remiaesthetics.com.au

This Salon is owned and operated by Remi Aesthetics PTY LTD ABN  52669289721 (referred to in these terms as “[REMI AESTHETICS PTY LTD]”, “we”, “us”, and “our”).  Please take the time to read the terms of use that are applicable to your use and enjoyment of this Salon, our procedures and treatments (“services”) (“Terms”).  These Terms together with our Privacy Policy apply to all Salon visitors, and all other users of the Salon (“user”, “you” and “your”).

CONSENT TO TERMS

By booking an appointment, attending a treatment, accessing this site, using our social media channels, or interacting with any other materials provided to you by REMI AESTHETICS PTY LTD whether made available for purchase or not, you are agreeing to be bound by our Terms.

NO MINORS

By using the Site, accessing or purchasing any products or services, you warrant that:

a)  you are over 18 years of age and have the legal capacity to enter into a legally binding contract;

b)  have read and accepted these Terms; and

c)  will comply with these Terms.

CHANGES TO THESE TERMS

We reserve the right to change or modify these Terms at any time consistent with applicable laws and principles, without notice to you. These changes will be effective as of the date we post the revised version on this Site. It is your responsibility to review these Terms prior to use and periodically throughout your use of our Site and services. If at any time you choose not to accept these Terms, you should not use this Site.

By remaining on this Site and your continued use of this Site is deemed acceptance of any modifications or amendment of these Terms. You may also accept these terms where you click “Agree” or “Accept” or “Buy” or “Book” where such an option is made available to you during your use of the Site. If you’re uncertain about the Terms or anything else on our Site, please don’t hesitate to contact us before completing any purchase.

PROCEDURES AND TREATMENTS

Results may vary from client to client. Please book a consultation to see if a procedure or treatment is suitable for you.

If you have any pre-existing medical conditions that may impact the procedure or treatment available, please consult with your medical practitioner before embarking on a course of treatment or a procedure.

You will be required to complete a consent form and disclose any relevant medical information to us before receiving treatment. You agree to take responsibility for your disclosure, and for any failure by you, to disclose and relevant information.  We reserve the right to refuse treatment if you do not provide the information required to enable us to provide you with the appropriate treatment.

Gift Vouchers

Gift vouchers are valid from the date of purchase and expire on the date indicated on the voucher. Gift vouchers are non-refundable. They must be presented at the time of your appointment and cannot be redeemed for cash. Vouchers are not transferable and cannot be sold. The cancellation terms, including those for late cancellations and no-shows, apply to appointments booked with a gift voucher.

CANCELLATION POLICY

Please refer to our full Cancellation Policy for details regarding the cancellation or rescheduling of appointments. Note that a minimum of 48 hours' notice is required to avoid forfeiture of your deposit. Full terms are available on our booking system.

REFUND POLICY

Change of Mind

Please note that refunds are not provided for any purchases, including prepaid packages and services, if you change your mind, your circumstances change, or if you choose to discontinue your treatment.

Prepaid Packages

Services or treatments prepaid in packages of six or more are valid for use within one year from the date of purchase. These packages are generally non-refundable and non-exchangeable, except as required by the Australian Consumer Law. We encourage clients to schedule their services within the validity period to fully utilise their purchase.

Non-Transferable Services

All treatments and services are non-transferable to other treatments or to other individuals.

Deposits

Deposits paid for treatments secure your appointment and are non-refundable. To avoid forfeiture of your deposit, please ensure any cancellations or rescheduling are made in accordance with our Cancellation Policy, which requires at least 48 hours’ notice.

Service Satisfaction

Our services and treatments are provided by qualified professionals. If you are dissatisfied with a service or treatment, please report your concerns to the service provider immediately. We are committed to addressing complaints swiftly and effectively, according to our complaints procedure detailed below. While refunds are generally not provided for services or treatments, we will address your concerns promptly and strive to resolve matters to your satisfaction.

INTELLECTUAL PROPERTY

The Site, products and services contain intellectual property owned by us and/or by third parties that license the content to us (“Third-Party Licensed Intellectual Property”), including, without limitation, trademarks, copyrights, proprietary information, designs, patents and other intellectual property rights, as well as the business name, logo, images, all designs, text, videos, audio files, graphics, other files, and software (“Content”). Your use of the Site, the products and/or the services and access to any Content does not grant or transfer any rights, title or interest to you in relation to this Site, the products and/or services or the Content.

NO COMMERCIAL USE

You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever the Site, our products and/or services or the Content, our Intellectual Property and Third-Party Licensed Intellectual Property in whole or in part without our prior written consent. We reserve the right to immediately remove your access to our Site, products and services, Content, without refund, if you are found to be violating these Terms. 

Free or paid content

Where you download or purchase our digital products (including checklists, guides, ebooks, workbooks, video or audio content) (Digital Products) you are granted a non-exclusive, non-transferable, limited licence to access and use the Digital Products for your own personal use. You may not assign or transfer the Digital Products to any other person without Our express written consent. We reserve the right, in our sole discretion, to accept or refuse to provide the products and/or services to you at any time for any reason.

Except as otherwise provided, you acknowledge and agree that you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, sell, create derivative works of, enhance or in any way exploit any of the Digital Products in any manner whatsoever except as authorised by us.

LINKS TO OTHER WEBSITES

Our Site and social media channels may have links to other sites operated by third parties. Unless we expressly tell you otherwise, we do not in any way, endorse, control or approve of and nor are we responsible for the content on those websites. It’s up to you to decide if those websites and their content work for you, and we recommend that you investigate and do your homework to find that out.

PRIVACY

These Terms also include our Privacy Policy which sets out how we use your personal information, which can be accessed on the footer of website. By using this Site, you consent to the processing described in the Privacy Policy and warrant that all data provided by you is accurate.

CREATING AN ACCOUNT

To place orders and access some features of the Site, you may have to register an account. This means you’ll have to give us accurate information including your name, (if applicable) your business name, address, a valid email address and telephone number and you must be at least 18 years old. You warrant that any information you provide during the account set up process is accurate and correct at the time you provide the information and that you’ll update information should there be any changes to the information provided. You’ll be solely responsible for the activity that occurs on your account (including orders placed on your account) so keep your account password secure. We reserve the right to suspend or cancel your account at any time, at our sole discretion, if you breach any provision of the Terms or applicable law or where your conduct impacts our reputation.

PRICES AND PAYMENT 

Prices

All prices are in Australian Dollars (AUD) and are inclusive of any Australian Goods and Services Tax (GST) (as applicable). The prices indicated on the Site may change at any time without advance notice to you. You will be charged at the price in force at the time your order is validated. 

Discounts

We may from time to time provide discounted products and/or services. You may only use one discount code with each purchase. We reserve the right to reject or cancel any orders where you add more than one discount code. We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value. Discount codes and/or vouchers cannot be used in conjunction with any other offer or promotion.

Credit card authorisation

We offer visitors who want to purchase from our Site the option to pay for the products and/or services by credit card or such other method of payment as notified by us from time to time. You acknowledge and agree to make timely and full payments to us for the products and/or services purchased. Where you use a credit card, you warrant that you have the necessary rights and authority to use that credit card. You authorise us to automatically charge the credit card on file for any and all payment balances owed and agree to keep all billing information current at all times. Where you fail to make payment or payment is declined for any reason, we may revoke your access to the products. 

ELECTRONIC COMMUNICATIONS AND ELECTRONIC SIGNATURES

You acknowledge and agree that you will be bound by any affirmation, acceptance or agreement that is transmitted through this Site, including but not limited to any consent you provide to receive communications from us solely by means of electronic transmission. You further acknowledge and agree that when you click on or tick “I agree”, “I consent”, or other similarly worded click or tick options by electronic means using an electronic device such as a mobile phone, tablet, desktop, laptop or any other computer device capable of allowing you to click or tick, your agreement and/or consent will be legally binding and enforceable and will be deemed to be as effective as if you had written your signature by hand.

INFORMATION AND ADVICE

The information provided on or through our Site, such as its content or any articles, is intended to be for informational purposes only and does not constitute or replace professional advice for specific situations or unique needs. The information available on our Site should not be relied upon as professional advice, and is not to be used to diagnose or treat any health issue, whether mental or physical. Your use of our Site does not create a physician-patient relationship.